Frequently asked questions

Below are listed the most frequently asked questions and answers to them.

Will I receive a refund even though a glass container return has the Palpa sticker of a wrong returner?

In manual returns, the recipient of the refund is only known from the Palpa sticker. If a glass container has many readable sticker, the refund may be directed to a wrong return point.

In the manual return of glass, it is important to remember to place the Palpa sticker to the tie-band on the handle of the container and to check that there are no other readable stickers from the previous users on the container.

The driver must not accept glass containers that are not marked with a Palpa sticker. If, however, a driver has accepted a glass container that does not have a sticker, the return location must contact Palpa.