Frequently asked questions
Below are listed the most frequently asked questions and answers to them.
Back to FaqWhy is my return not visible in Extranet?
If return information cannot be found in the sections concerning refunded or erroneous returns, the return information has not yet been transferred to Palpa. The refunding grounds of cans and plastic bottles are derived from the calculation information of the processing plant, and the refunding grounds of glass bottles is derived from the transport information of glass containers.