Frequently asked questions

Below are listed the most frequently asked questions and answers to them.

On which basis does Palpa refund manual returns?

For cans and recyclable plastic bottles, the manual returns are directed to an automatic calculation line of a processing plant which identifies and counts the contents of the bag.

The manual returns of glass bottles are not calculated; instead, the size of the glass container and the amount of content act as the basis for refunding. Standard grounds for refunds 1.7.2017 onwards: The refund of a 600-litre container is 420 bottles, the refund of a full 240-litre container is 180 bottles, and the refund of a 240-litre container that is not full is 90 bottles.