Frequently asked questions

Below are listed the most frequently asked questions and answers to them.

Does it matter in which transportation unit the returns are packed in manual return?

The manual returns of cans and plastic bottles must always be returned in manual return bags (red markings). The packages returned in a manual return bag are directed for counting at the processing plant. The loads arriving at the processing plant are sorted to separate the manual bags from other transportation units. The manual bags are counted at the calculation line and the return point will be refunded on the basis of the calculations. The packages returned in bags for automatic returns and Palpa boxes are baled directly without counting.

Please contact Palpa regarding packages returned in wrong transport units.