New suppliers register as return points with a registration form in Palpa’s Extranet. For registration instructions, see the section REGISTER A NEW RETURN LOCATION on our website. If you have any problems with registration, please contact Palpa.

No. Each location must be separately registered on the Extranet.

There are no costs or fees attached to registering a return location to Palpa's systems. The only expenses arise from return materials which the return location acquires from the equipment suppliers. 

The location can start the returning operations as soon as they have received the Palpa stickers required for returns from Palpa. The stickers are company-specific.

Palpa pays the refunds to the company whose PALPA sticker is used in the return. If the owner changes, the returns carried out with the stickers of the previous owner are refunded to the previous owner. 

The main user can change the following information on the Extranet: Address, account number, e-invoice and administer user information. If the main user of a company changes, the company must report this to [email protected] so that a new Extranet account can be made for the new main user.

Always contact Palpa at [email protected] if the business ID or the official name of the company changes.

The credit invoices are created and recorded on the 15^th and the last date of each month. The due date for payment is always 21 days from the value date of the return account. PALPA pays the accounts to the bank account reported by the return point on the deadline without a separate request.

Palpa will pay processing refunds to those companies that manage consumer returns and pay the deposits of deposit packages to the consumers. In accordance with the rules and regulations of recycling systems, the processing refund will compensate the expenses resulted from receiving deposit packages and paying deposits to their recipients.

(incl. VAT)

Returns and refunds can be monitored on Extranet and on the credit notes sent by Palpa. For more information please visit the MONEY TRANSACTIONS page.

If return information cannot be found in the sections concerning refunded or erroneous returns, the return information has not yet been transferred to Palpa. The refunding grounds of cans and plastic bottles are derived from the calculation information of the processing plant, and the refunding grounds of glass bottles is derived from the transport information of glass containers.

Complaints regarding manual returns are made through PALPA’s Extranet. More information available in the Extranet user guide.

No Read is a package whose barcode is unreadable or not found. A Tunnistamaton/Pantiton package is a package that has a barcode but is not included in deposit packages. Hylätty is a package of the wrong recycling material in the return, i.e. a can amongst plastic bottles.

Each departing transportation unit must be marked with a Palpa sticker. If there is no sticker on the return, the driver must not accept it, the driver will not receive transportation compensation for unmarked units.

If a Palpa sticker is missing from a manual return (cans, plastic bottles and glass containers), the return point will not receive a deposit refund.

In manual returns, the recipient of the refund is only known from the Palpa sticker. If a glass container has many readable sticker, the refund may be directed to a wrong return point.

In the manual return of glass, it is important to remember to place the Palpa sticker to the tie-band on the handle of the container and to check that there are no other readable stickers from the previous users on the container.

The driver must not accept glass containers that are not marked with a Palpa sticker. If, however, a driver has accepted a glass container that does not have a sticker, the return location must contact Palpa.

Cans are packed in their own bag and plastic bottles in their own. In manual returns, Palpa will only refund the recyclable fraction that is more numerous in a bag of mixed packaging. 

Do not put non-deposit plastic bottles in PALPA’s transportation units; instead, put them in the energy fraction.

It may sometimes be difficult to determine whether a glass bottle contains a deposit (all bottles do not contain deposit markings), which is why all beverage bottles made of glass can be returned in Palpa’s glass container. Do not put ceramic dishes (mugs, coffee cups, etc.), other glass packages (glass jars, drinking glasses, pints, etc.) or any other glass materials besides glass bottles in Palpa’s glass containers.

Deposit and non-deposit cans are the same material and they can be returned in the same Palpa’s transportation unit.

All plastic bottles marked with Palpa’s deposit marking can be put in the same transportation unit, regardless of their size.

The deposit of cans marked with an arrow will not expire, and they have no final return date. 

The drivers of beverage suppliers pick up full transportation units when delivering beverages. Therefore, there is no need for separate orders.

Broken and unusable extra glass containers should be returned to the beverage supplier. The container deposit will also be refunded for these containers to the returner. 

For cans and recyclable plastic bottles, the manual returns are directed to an automatic calculation line of a processing plant which identifies and counts the contents of the bag.

The manual returns of glass bottles are not calculated; instead, the size of the glass container and the amount of content act as the basis for refunding. Standard grounds for refunds 1.7.2017 onwards: The refund of a 600-litre container is 420 bottles, the refund of a full 240-litre container is 180 bottles, and the refund of a 240-litre container that is not full is 90 bottles.

The manual returns of cans and plastic bottles must always be returned in manual return bags (red markings). The packages returned in a manual return bag are directed for counting at the processing plant. The loads arriving at the processing plant are sorted to separate the manual bags from other transportation units. The manual bags are counted at the calculation line and the return point will be refunded on the basis of the calculations. The packages returned in bags for automatic returns and Palpa boxes are baled directly without counting.

Please contact Palpa regarding packages returned in wrong transport units.

You can order Palpa stickers from Palpa’s Extranet or from [email protected] 

You can order packaging materials from the equipment suppliers listed here: Horeca

Empty containers can be ordered from beverage suppliers or wholesaler when submitting beverage orders.

Please find contact details here: Horeca

The beverage supplier charges and refunds the container deposit during delivery/pick-up. Large container EUR 150, small container EUR 80 (incl. VAT 24%).